Return Policy – SEAN RADIANT LLC

We appreciate your trust in SEAN RADIANT LLC for your pet supply needs. Our Return Policy is designed to ensure your satisfaction with every purchase. If you have any questions or concerns about our policy, please contact our customer service team at support@heroickyle-shop.com.

1. **Returns Period:**
– You have the flexibility to return items within 30 days of receipt if you are not satisfied with your purchase.
– All returns are free of charge, excluding shipping charges. Please note that shipping charges will not be refunded.

2. **Promotional Periods:**
– During promotional periods, the returns policy may vary. Please review the terms & conditions of the promotion before placing your order to ensure you are aware of any specific return conditions.

3. **Returns Process (excluding Promotions):**
– For all returns, please contact support@heroickyle-shop.com for your return label.
– Quote your order number and the item you wish to return in your email.
– Our customer service team will guide you through the return process and provide you with the necessary information.

4. **Damaged Items:**
– If your items arrive damaged, please promptly send a photo of the damaged item along with your order number to support@heroickyle-shop.com with the subject line: DAMAGED.
– This should be submitted within 14 days of receiving your order.

5. **Items not Received:**
– If you have not received your complete order, please contact us at support@heroickyle-shop.com with the subject line: MISSING ITEM along with your order number.

6. **Refunds and Credits:**
– Returned items will be refunded to the original payment method.
– Refunds will be initiated once we receive and inspect the returned item(s).

7. **Exchange Policy:**
– Unfortunately, we currently do not offer direct exchanges. If you wish to exchange an item, please follow the standard return process, and then place a new order for the desired item.

8. **Return Condition:**
– To be eligible for a return, the item(s) must be in their original condition, unopened, and unused, with all tags and packaging intact.

9. **Non-Returnable Items:**
– Certain items, including but not limited to personalized or perishable goods, are non-returnable.

Thank you for choosing SEAN RADIANT LLC for your pet supply needs. Your satisfaction is our priority. If you have any further inquiries or need assistance, please contact our customer service team at support@heroickyle-shop.com.

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